2015 Holiday shipping schedule
Domestic Shipping (USA)
Please place all orders no later than December 18th, by 12:00 pm PST.
Please place all orders no later than December delivery 1st, by 12:00 pm PST.
Please note: Due to customs we cannot guarantee timely delivery of international orders.
What is the cost to ship the US, Canada, Europe, etc?
The Wild Unknown ships from Los Angeles, CA via USPS or FedEx. We offer ground, 2Day, 1Day & International shipping options. Select your preferred method at checkout. We offer free shipping for US orders over $50, and free shipping for international orders over $100. For all other orders, shipping is calculated at checkout. Estimated shipping costs are as follows: $6 flat rate for the US, $15 to Canada. All other locations are a flat rate of $20. All orders placed by 1:00 PM PST will process that day and ship by the following business day. Orders placed after 1:00 PM PST on Fridays will process and ship the following Monday. *Please note: if you select 2 Day or Express shipping on orders placed after 1:00 PM PST on Fridays, these orders do not process until Monday, so you will not receive the order within the time frame selected.
International shipping information
*Please note that international recipients are responsible for ALL duties, taxes, and brokerage fees upon delivery.* We currently ship International Orders via USPS First Class Mail International (2-3 weeks), USPS Priority International (6-10 business days) or USPS Priority Mail Express International (3-5 business days). You will be prompted to specify your preference at checkout. Please note these shipping times are not guaranteed by The Wild Unknown. Customs may hold packages, which is out of our hands. Once an order is given to a USPS carrier, the item becomes that carrier's responsibility and The Wild Unknown is no longer liable. TWU is not responsible for any packages lost or damaged while in transit to a destination outside of the USA.
How can I track my package?
Shortly after ordering, you will receive an email stating your items have shipped, along with tracking information. Please note: because of customs, we cannot guarantee the timely delivery for international packages. Please be patient with international orders. They often arrive after the estimated date from USPS. If it has been over a month since your order was shipped, or if you need other assistance, then please contact us at firstname.lastname@example.org.
What if I entered the wrong shipping address?
We have a very limited amount of time to make changes to your shipping information before your items are sent. Immediately contact us at info@thewildunknown & we will do our best to correct your information.
What is The Wild Unknown return policy?
We are unable to accept returns, unless there is a manufacturing error. If you have discovered a printing error or defect, please contact us at email@example.com with a photograph and description of the error, and we will send you a replacement. Please include your order number.
Can I exchange my TWU purchase?
We are unable to offer exchanges on paper goods. Apparel may be exchanged for the same style in another size, if it has not been worn and the tags are still attached. Customer is responsible for shipping costs. Please contact firstname.lastname@example.org for return address.
Can I return The Wild Unknown items that were bought through another website or store?
No. You must contact the store you purchased The Wild Unknown goods from.
How long will my refund/exchange take?
Replacement items are sent within 2 business days of receiving your return. Your new items ship via standard shipping. If exchanging due to size please contact customer service at email@example.com
How do I cancel my order completely?
Please send an email to firstname.lastname@example.org and we will try our best to cancel before it ships. If the order has already been processed and shipped, then we cannot cancel it. The sooner you contact us the better.
Can I order offline?
We do not offer this service at this time. However, search our stores page and find a shop that carries The Wild Unknown near you!
Do you offer gift wrap?
Unfortunately, we do not offer gift wrap at this time.
Can I include a note with my order?
Upon checkout you are given the option to add a note to your package. This will be included in the box.
Are gift cards available?
Yes! Please email email@example.com with the amount you would like to gift; we will then send you a paypal request and issue a gift card.
We no longer stock the prisms. I know... we are sad too! A few of our retailers have a secret stash. You may want to contact Catbird, Bona Drag, and Spartan directly to see if they have one left for you.
The Wild Unknown calendars were the first product we ever made... over seven years ago! We've gone on to greener pastures and are no longer making them. Please support all the other artists out there making amazing calendars!
The first edition of ABC Dream (published by The Wild Unknown) is sold out. A new edition (published by Random House) will be available in early 2016. Please join our mailing list to be notified when its released.
Prints from years past
We only sell the prints available on www.thewildunknown.com. Sometimes Catbird carries our prints no longer in stock. Contact them for details!
Tarot tees: size measurements, designs, fabric, where are they made, return/exchange
Small: bust 34" & length 28"
Medium: bust 38" & length 29"
Large: bust 40" & length 29"
Tees are 100% cotton
Tees are made in the USA and overseas
Tees are printed in the USA
Hello Sacred Life
Hello Sacred Life has 24 pages and measures 5x7"
Measurements? Box with whole deck inside- 5" L x 3" W x 1.5" H Individual cards: 4.75"H x 2.75" W
Has the deck changed?
We do our best to keep the highest printing standard, however there may be slight variations in each print run.
What was the inspiration/influence for the deck?
When looking for a new Tarot Deck to buy, Kim realized that none of them truly spoke to her. With a deep love for tarot, yoga, spiritualism, and self knowledge, she set out to draw a deck for herself, her friends, and her community; thus, The Wild Unknown Tarot was born.
Detailed questions about the deck & guidebook
Due the high volume of emails we receive, we cannot answer specific questions regarding readings, meanings of cards, etc.... Please refer to our Wildlings blog, as Kim posts more detailed explanations of cards. There are hundreds of books and blogs dedicated to tarot so start exploring... you have the power!
Paperback, black and white, 200 pages. 4.25 x 7"
This product line is no longer available.
All prints measure 8x10" for easy framing & are printed on beautiful, thick, archival watercolor paper. Each print is packaged with an archival backing board and is enclosed in a eco-friendly plastic sleeve.
The complete set of The Wild Unknown zodiac imagery is now available as blank notecards! Includes one 4x6" blank folding card for each astrological sign and matching envelopes with a dreamy star pattern inside. The set of 12 comes in a beautiful box with a black pull-out ribbon. Printed on heavyweight recycled paper.
What forms of payment do you accept?
We accepts all major credit cards & Paypal through our online store.
Our Etsy shop is currently closed. All The Wild Unknown products can be found through our online store at www.thewildunknown.com
How do I find a retail store?
Please visit our stores page for a retailer near you http://www.thewildunknown.com/apps/store-locator. Please note, not all our shops carry all our products, please call ahead!
How do I find out more/become a wholesale partner?
The Wild Unknown Tarot App
Currently available for android at Galaxy Tone
iphone app available fall 2015.
QUESTIONS FOR KIM
Kim does not currently offer tarot readings
Kim does not do logo or graphic design work. If you have a drawing based project and would like to hire Kim for custom work, please email a full description of project including reference material, timeline, and budget to: firstname.lastname@example.org. We will do our best to respond in a timely manner.
Commissioned tattoo illustrations
Kim does not do custom tattoo illustrations.
Kim does not do book signing for web sales. Please check our social media outlets for events and special instances where signed copies are available.
I want to publish my own tarot deck. What should I do? Do you have any suggestions?
We do not share our printing contacts. If you are new to publishing, we strongly recommend finding a print broker, someone who knows about paper and printing. It will be super helpful on your journey!
I want to publish my own kid's book. What should I do? Do you have any suggestions?
We cannot give specific guidance or contacts for your artistic journey. Continue to work hard, build a resourceful and supportive community, and walk your own unique path.
We send very infrequent email messages, you can manage your subscription at the bottom of the email.
Please email us your tarot tattoo, tarot creature, or tarot journey story to email@example.com. Include a hi res photo. Due to volume we may not post every story we receive, but we will do our best!
Here at The Wild Unknown, we keep your information in the strictest confidence!
We would never give, sell or trade your information. When you make a purchase
with The Wild Unknown, you will have the option to be added to our mailing list.
You will receive emails updating you on new products, sales and events. If you’d
rather not hear from us, please email firstname.lastname@example.org with
"unsubscribe" in the subject line. We will immediately remove you from our mailing