What is the cost to ship the US and Canada?
We offer free shipping for US orders over $75, and free shipping for international orders over $125. For all other orders, shipping is calculated at checkout.
Estimated shipping costs are as follows: $6 flat rate for the US, $15 for Canada addresses. All other locations are a flat rate of $20. We also offer Fedex options for US orders and DHL Express for international orders. These rates are calculated at checkout based on the weight of your order. Please note that any order placed using DHL has a 1-3 day guaranteed delivery.
When will my package ship?
Rush orders placed after 12p.m. PST will ship out the following business day. Due to warehouse hours, orders placed Friday will ship out on Monday.
*Please note: if you select 2 Day or Express shipping on orders placed after 12:00 PM PST on Friday, these orders will not process until Monday.
Do you ship internationally?
Yes. Recipients of international orders are responsible for ALL duties, taxes, and brokerage fees upon delivery. These fees are not included in any shipping option. International shipping options include USPS First Class Mail International (2-3 weeks), USPS Priority International (6-10 days) and DHL Express (1-3 days).
Please note that these shipping times are not guaranteed by The Wild Unknown. Customs may hold packages, which is out of our hands. Once an order is given to a USPS carrier, the item becomes the carrier’s responsibility and The Wild Unknown is no longer liable. The Wild Unknown is not responsible for any packages lost or damaged while in transit to a destination outside of the United States.
Due to a recent change in USPS policy, international orders shipped First Class flat-rate no longer include shipment tracking.
How can I track my package?
Shortly after ordering you will receive an email stating that your items have shipped, that includes tracking information. Please be patient with international orders. They often arrive after the estimated date from USPS. If it has been over a month since your international order was shipped, or if you need other assistance, then please contact us at firstname.lastname@example.org.
Please note: due to a recent change in USPS policy, international orders shipped First Class flat-rate no longer include shipment tracking.
What if I entered the wrong shipping address?
Immediately contact us at email@example.com & we will do our best to correct your information.
What forms of payment do you accept?
We accept all major credit cards & Paypal through our online store.
How do I find a retail store?
Visit our Stockists page to find a retailer near you. Please note that not all shops listed carry all of our products, so do call before stopping by!
What is The Wild Unknown return policy?
The Wild Unknown accepts returns on unused items in their original condition returned within fourteen days of purchase. Customers are responsible for return shipping costs. If you receive an incorrect or damaged item, please contact us and The Wild Unknown will send you a replacement. To initiate a return, contact us at firstname.lastname@example.org, and be sure to include your order number in the email.
Can I exchange my TWU purchase?
We are not able to honor exchanges at this time, though you may return unopened items in their original condition and order a different item at a subsequent time.
Can I return The Wild Unknown items that were bought through another website or store?
Sorry, no. Please contact the store from which you purchased The Wild Unknown goods.
How long will my refund/exchange take?
Please allow 2-3 weeks for your refund to appear on your bank or credit card statement. For any questions, please contact customer service at email@example.com.
How do I cancel my order completely?
Please send an email to firstname.lastname@example.org and we will try our best to cancel before it ships. If the order has already been processed and shipped, then we cannot cancel it. The sooner you contact us the better.
Can I order offline?
We do not offer this service at this time. Head to our Stockist page to find a shop that carries The Wild Unknown near you.
Creating an Account
How do I create an account on TWU.com?
Having an account with The Wild Unknown creates a faster checkout process and allows you to view your order history. When you place an order with TWU you will be prompted to enter your email address at checkout. Once your checkout is complete, you will receive an email with details on how to activate this account.
Do you offer gift wrap?
Unfortunately, we do not offer gift wrap at this time.
Can I include a note with my order?
Upon checkout you are given the option to add a note to your package. This will be included in the box.
How do I find out more/become a wholesale partner?
Tarot Deck and Guidebook
As of August 17, 2016, the artist-printed Tarot Deck and Guidebook are no longer available online or in retailers. The Wild Unknown Tarot Deck and Guidebook Keepsake Box Set is available for preorder at retailers nationwide and will be released by HarperElixir, an imprint of HarperCollins, on October 18, 2017.
We no longer stocks prisms, though a few of our retailers have a secret stash — you may want to contact Catbird, Bona Drag, and Spartan directly to see if they have one left for you.
The only prints available are those currently listed on www.thewildunknown.com. Sometimes Catbird carries prints that we no longer have in stock. Contact them for details!
Tarot Replacement Cards
Card replacement is available for a fee of $3 per card plus shipping. Please email email@example.com with the card/s you’d like to order to begin the process.
Questions for Kim
Due the high volume of emails we receive, we cannot answer specific questions regarding readings, meanings of cards, etc.... Please refer to the Tarot Guidebook for questions about the card meanings. You'll also find insight into spreads and how to use the cards in the Guidance section of our site.
If you're reaching out to coordinate a press opportunity, please write firstname.lastname@example.org.
This product line is no longer available.
After much experimentation and trial and error, we realized the turning TWU cards into an app is not what the cards want. They are to be used as part of a physical experience, not a cyber experience. For any further questions, please contact Galaxy Tone.